Mr. Sunil Thawani

Sunil is a leading management professional with over 35 years of experience in TQM, business, excellence, corporate governance, strategy deployment, re-engineering, six-sigma, service excellence in diverse industries such as Government, Mfg., Services, Banking, Education, Social Housing, Healthcare etc.

He has a successful track record of transforming/ building organizations which are highly customer-focused, continually improving & differentiated in the market place for excellence. Some of his leadership roles are:

  • Addressed conferences locally, regionally & globally – UAE, Sweden, Mauritius, India, Indonesia,
  • Azerbaijan, Bahrain, Nigeria, Slovenia, etc.
  • International Consultant – Quality & Excellence, United Nations
  • CEO of Quality Indeed Consulting.
  • Member of the Board, Dubai Quality Group, 2019-2021.
  • Member of the Board, American Society for Quality, 2016-2017. 1st from MENA.
  • Recipient, ASQ Lancaster Medal, 2015, 1st in MENA in 30 years.
  • Author, Business Excellence Awards – Strategies for Winning”
  • Fellow, American Society for Quality (ASQ). 1st in GCC. (2009)
  • Adjunct Professor, Shoolini University, India
  • Jury member, Dubai Quality Award, Sheikh Khalifa Excellence Award
  • Invited by the United Nations to participate in international conferences on public services,
  • innovation, governance, UN SDGs 2030

Mr. Sunil Thawani has also:

  • Implemented/facilitated implementation of Excellence frameworks (EFQM/ MRM/ 4th/ UNPSA, ServQual etc.) in many organizations – Services, Health care, e-Gov, Real Estate, MEP, Education, Banking, Oil & Gas, Trading.
  • Developed & implemented customer experience strategies, mapping customer journeys customer listening systems, service standards etc. to create highly customer-focused organizations
  • Conducted several assessments to EFQM, MRM model since 1990s and develop a road map to excellence, helped organizations win prestigious awards.
  • Trained thousands of professionals in Excellence, Mgt. Systems, Service Excellence, Benchmarking, Customer service, BPM etc.
  • Implemented ISO 9001/ 14001/ 10002/ 45001 management systems & attain certifications
  • Reengineered / Improved many processes / led BPR projects in many organizations to improve quality, delivery and reduce cost and time.
  • Presented and published 50 + technical papers and case studies in journals &conferences. Many on EFQM, ISO:9000 & BPM
  • He has had the Honor of meeting Hon’ble Prime Minister of U.A.E, Hon’ble Prime Minister of India and several other Ministers of India, U.A.E., Ecuador, Lebanon, Slovenia etc.
  • Travelled all over the world on a motorcycle. (
  • Sunil lives in the United Arab Emirates