Sunil is a leading management professional with over 35 years of experience in TQM, business, excellence, corporate governance, strategy deployment, re-engineering, six-sigma, service excellence in diverse industries such as Government, Mfg., Services, Banking, Education, Social Housing, Healthcare etc.
He has a successful track record of transforming/ building organizations which are highly customer-focused, continually improving & differentiated in the market place for excellence. Some of his leadership roles are:
Addressed conferences locally, regionally & globally – UAE, Sweden, Mauritius, India, Indonesia,
Azerbaijan, Bahrain, Nigeria, Slovenia, etc.
International Consultant – Quality & Excellence, United Nations
CEO of Quality Indeed Consulting.
Member of the Board, Dubai Quality Group, 2019-2021.
Member of the Board, American Society for Quality, 2016-2017. 1st from MENA.
Recipient, ASQ Lancaster Medal, 2015, 1st in MENA in 30 years.
Author, Business Excellence Awards – Strategies for Winning”
Fellow, American Society for Quality (ASQ). 1st in GCC. (2009)
Adjunct Professor, Shoolini University, India
Jury member, Dubai Quality Award, Sheikh Khalifa Excellence Award
Invited by the United Nations to participate in international conferences on public services,
innovation, governance, UN SDGs 2030
Mr. Sunil Thawani has also:
Implemented/facilitated implementation of Excellence frameworks (EFQM/ MRM/ 4th/ UNPSA, ServQual etc.) in many organizations – Services, Health care, e-Gov, Real Estate, MEP, Education, Banking, Oil & Gas, Trading.
Developed & implemented customer experience strategies, mapping customer journeys customer listening systems, service standards etc. to create highly customer-focused organizations
Conducted several assessments to EFQM, MRM model since 1990s and develop a road map to excellence, helped organizations win prestigious awards.
Trained thousands of professionals in Excellence, Mgt. Systems, Service Excellence, Benchmarking, Customer service, BPM etc.
Implemented ISO 9001/ 14001/ 10002/ 45001 management systems & attain certifications
Reengineered / Improved many processes / led BPR projects in many organizations to improve quality, delivery and reduce cost and time.
Presented and published 50 + technical papers and case studies in journals &conferences. Many on EFQM, ISO:9000 & BPM
He has had the Honor of meeting Hon’ble Prime Minister of U.A.E, Hon’ble Prime Minister of India and several other Ministers of India, U.A.E., Ecuador, Lebanon, Slovenia etc.
Travelled all over the world on a motorcycle. (www.worldwideonwheels.com)